Patient Rights and Responsibilities
Patients have the right to receive respectful, considerate, and compassionate care. They have the responsibility to provide accurate health information and follow the treatment plan recommended by their healthcare providers.
Privacy and Confidentiality
The hospital is committed to protecting the privacy and confidentiality of patient information. Patients' health records will only be shared with authorized personnel involved in their care, unless required by law.
Appointments and Cancellations
Patients are responsible for keeping their scheduled appointments and notifying the hospital in advance if they need to cancel or reschedule. Failure to do so may result in charges or limited availability of future appointments.
Billing and Payments
All patients are expected to provide accurate insurance information and are responsible for understanding their insurance coverage. Payment for services not covered by insurance is the patient's responsibility and is due at the time of service.
Emergency Services
The hospital provides emergency medical services 24/7. In case of an emergency, patients are advised to seek immediate care at the hospital's emergency department or call emergency services.
Medication Policy
Patients are required to inform their healthcare providers of all medications they are currently taking, including over-the-counter drugs and supplements. The hospital will provide prescribed medications during the hospital stay.
Visitor Policy
The hospital encourages visits from family and friends but has specific visiting hours and policies to ensure the safety and well-being of all patients. Visitors must adhere to these policies and respect the hospital's environment.
Feedback and Complaints
The hospital values patient feedback and encourages patients to share their experiences, concerns, or suggestions. Complaints will be addressed promptly to improve the quality of care and services provided.